AML / CFT Policy
Last updated: 16-03-2026
joyaccesshub, operator of joyaccesshub, does not tolerate the use of its services for money laundering or the financing of terrorism. This summary describes the controls we apply.
Our commitment
We follow the anti-money-laundering and counter-terrorist-financing requirements applicable in England and Wales, and we cooperate with the authorities there.
Customer due diligence
- Every account is registered to one identified person aged 18 or over.
- We verify identity, age and address where thresholds, risk indicators or payout requests require it.
- We may ask for source-of-funds information for larger or unusual activity.
- We do not accept anonymous accounts, third-party payments or payment instruments that are not in the account holder's name.
Monitoring
We monitor account and transaction activity for patterns that do not fit normal play, including rapid movement of balances, coordinated play between accounts, repeated failed verification and structured purchases that appear designed to avoid a threshold.
Reporting and record keeping
Suspicious activity is escalated internally and reported to the competent authority where required. We do not tell a customer that a report has been made. Identification and transaction records are kept for the statutory retention period.
Consequences
Where we identify a serious risk we may suspend an account, freeze a balance, decline a payout and terminate the relationship. Balances derived from unlawful activity are not paid out.
Responsibility and training
A designated officer at joyaccesshub is accountable for this policy. Staff receive training appropriate to their role and are required to escalate concerns.
Contact
Compliance enquiries: support@joyaccesshub.com.
Last reviewed: 16-03-2026.