Refund Policy
Last updated: 16-03-2026
This policy covers entries, coin purchases and errors on joyaccesshub.
Room entries
- An entry is refunded in full if the room does not fill and the round never starts.
- An entry is refunded if a fault on our side prevents the round from being played or produces an invalid result.
- An entry is not refunded once a round has started and you have played or forfeited it. Losing a match is not grounds for a refund.
- If you leave a round early, the round is settled as played.
Coin purchases
Where coin purchases are available on your account:
- Coins are delivered to your balance immediately, which means the service is performed at once. For that reason the standard cooling-off period does not apply after delivery.
- If a purchase is charged but coins are not delivered, we credit the coins or refund the payment in full.
- Duplicate charges caused by a payment error are refunded in full.
- We do not buy back unused coins.
Payouts and chargebacks
Payout requests are covered by our verification checks. Opening a chargeback instead of contacting us may result in your account being suspended while the dispute is investigated.
How to ask for a refund
Email support@joyaccesshub.com within 30 days with your account name, the amount, the date and the match or transaction reference. We aim to acknowledge within two business days and to resolve within ten.
Last reviewed: 16-03-2026.